Del Sol Medical Center “Service Excellence”

Objective

To develop a new level of standards for hospital employees and primary care staff while lifting morale and motivation within the hospital. The challenge was to increase hospital pride among staff and improve the level of quality service throughout hospital.

Target Audience

  • All Del Sol Medical Center Employees and primary care givers

    Media

  • Web
  • Environmental Graphics
  • Computer Screen savers
  • Incentives
  • PR Efforts - Service Excellence Gala and Awards banquet

    Results

  • Implemented consistent team & employee recognition processes
  • Hospital staff unity and morale increased while patient complaints decreased
  • Del Sol recognized as a JCAHO accredited hospital 
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